Job Description

Are you ready to leverage your technical expertise to shape security compliance at a global scale? If so, come join our innovative, global Security team in a leading SaaS powering billions of conversations with over 100.000 brands that people know and love!

Zendesk is seeking a Senior Security Analyst to join our growing fast-paced Security Technical Compliance team. We are looking for an individual with compliance skills, deep curiosity, and the adaptability to thrive in our ever-evolving landscape. We are seeking someone who can master a highly technical craft while simultaneously demonstrating understanding, friendliness, and an eagerness to focus and collaborate: an individual who combines technical expertise with a positive demeanor, is self-motivated, able to keep up with changing security trends, new technologies, controls, and our growing set of products.

A grasp of foundational information security concepts is ideal, along with outstanding written and oral communication skills. Your role will be multifaceted, involving collaborations with diverse teams across the company, both technical and non-technical, on a variety of short- and long-term projects and initiatives.

Responsibilities:

Conduct comprehensive technical reviews to identify potential flaws in our products (focus on HIPAA and FedRamp)
Engage in reporting and data analysis tasks.
Participate in cross-functional projects and act as a trusted advisor, collaborating among others with Legal, Engineering, Product, and GRC teams.
Provide technical expertise in customer meetings and sales engagements.

Requirements:

Solid skills in app / UI testing as well as understanding of SaaS stacks which underpin app structures
Familiarity with multi-tenant SaaS/PaaS Cloud environments (AWS preferred, Azure / GCP helpful).
Workable understanding (or ability to rapidly learn) common compliance frameworks and/or privacy standards such as GDPR, ISO, SOC 2, HIPAA, FedRAMP, etc.
Solid understanding of Security fundamentals (RBAC, PLP, Auth mechanisms, CIA triad, risk and remediation strategies, etc.).
Previous experience in a technical role.
The ability to facilitate business initiatives or cross-functional projects that align with security strategies.
Good interpersonal skills, including the ability to explain sophisticated concepts clearly to various audiences.
Any experience in automations and integrations is helpful.

The US annualized base salary range for this position is $126,000.00-$190,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.