Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the team:

We are the backbone of Microsoft-powered collaboration at ServiceNow. Our team owns and manages the organization's Microsoft infrastructure — spanning Outlook, SharePoint, OneDrive, Microsoft Teams, and the broader collaboration ecosystem — ensuring employees have the tools, access, and experience they need to work seamlessly.

Beyond keeping the lights on, we take a strong stance on security and governance within the Microsoft environment. From access controls and data policies to compliance frameworks, we ensure our collaboration platforms are not just productive — but safe, compliant, and built to scale.

Whether it's enabling the workforce through modern collaboration tools or safeguarding the integrity of our Microsoft ecosystem, the DT Collaboration team sits at the intersection of productivity and trust.

About the role:

We are seeking a senior individual contributor to lead the technical design, implementation, and ongoing security operations of a Microsoft 365 GCC High environment supporting Controlled Unclassified Information (CUI). This role is accountable for implementing and evidencing compliance with CMMC Level 2, DFARS 7012, and NIST 800-171 controls.

The engineer will act as the technical owner of the GCC High enclave, partnering with Security, Legal, and IT to ensure audit readiness and successful certification by May 2026.

This role requires independent execution, deep security expertise, and the ability to translate regulatory requirements into enforceable technical controls.

The impact you'll make:

Architecture & Tenant Build

Lead GCC High tenant design and deployment
Define secure architecture for:
Entra ID (Azure AD)
Exchange Online
SharePoint/OneDrive
Teams
Intune
Defender Suite
Purview Compliance
Establish Zero Trust and least-privilege administrative model
Design CUI boundary protections and data segmentation

Compliance Implementation (CMMC/NIST 800-171)

Map CMMC practices to technical controls and configurations
Develop and maintain:
- System Security Plan (SSP)
- Control narratives
- Evidence repository
- POA&M
Implement:
- MFA/Conditional Access
- Device compliance & endpoint hardening
- Logging/monitoring/SIEM integration
- DLP & data classification
- Incident response workflows
Lead readiness reviews and assessment preparation with C3PAOs

Security Operations

Own security baselines and tenant hardening
Manage vulnerability remediation lifecycle
Oversee incident investigations and root cause analysis
Establish monitoring, alerting, and audit logging standards
Drive continuous improvement of controls

Cross-Functional Leadership (IC4 Scope)

Serve as technical authority for GCC High security decisions
Provide guidance to operations engineers and offshore support
Partner with Legal/Compliance on regulatory interpretation
Present risk posture and compliance metrics to leadership
Mentor junior engineers (without direct management responsibility)

Qualifications

U.S. Person (citizen or permanent resident) – required for GCC High/CUI access.
6–10+ years Microsoft 365/Azure security engineering experience.
Hands-on implementation of GCC High or FedRAMP/DoD environments.
Direct experience with:
- CMMC or NIST 800-171 control implementation
- Intune & endpoint security
- Entra ID Conditional Access/PIM
- Defender suite
- Purview (DLP/eDiscovery/Insider Risk)
Experience preparing for security audits or assessments.
Strong technical documentation skills.

Extras:

CISSP, CISM, or Security+
Microsoft SC-100, SC-200, SC-300, MS-102
Gov/DoD contracting environment experience

JV20

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible